Cinco MUD No. 2

WINTER STORM SERVICE

April 21, 2021

Due to Winter Storm URI, Cinco MUD No. 2 opted to postpone service disconnections due to nonpayment and billing penalties due to late payment as a courtesy to the residents.

 

Please be advised, as of May 2021 service disconnections and billing penalties will resume being processed as normal.

 

If you have questions or concerns, please reach out to Inframark’s Customer Service Team at 281.579.4500.

RATES- CURBSIDE PICKUP

RESIDENTIAL CURBSIDE WATER RATES

0-10,000 gallons $8.50
10,001-20,000 gallons $1.00 /1000 gallons
20,001-30,000 gallons $1.50 /1000 gallons
30,001-40,000 gallons $3.00 /1000 gallons
40,001+ gallons $4.50 /1000 gallons
RESIDENTIAL SEWER $12.00 /Month
NFBWA FEE $4.4625 /1000 gallons

 

RATES-BACKDOOR PICKUP

RESIDENTIAL  WATER RATES

0-10,000 gallons $12.00
10,001-20,000 gallons $1.00 /1000 gallons
20,001-30,000 gallons $1.50 /1000 gallons
30,001-40,000 gallons $3.00 /1000 gallons
40,001+ gallons $4.50 /1000 gallons
RESIDENTIAL SEWER $12.00 /Month
NFBWA FEE $4.4625/1000 gallons

 

GARBAGE

WCA of Texas
(281) 368-8397
Please contact your trash provider regarding containers and pick-up days.

 

FEES

Transfer Fee $15

Service Agreement Fee $15

Turn Off Fee $25

  • If your bill is paid after the due date on bill, you will be subject to a late fee.
  • If a check payment is returned by your bank unpaid (for any reason), you will be subject to a return item fee.
  • If a delinquent letter is issued due to delinquency, you may be subject to a delinquent letter fee.
  • If a delinquent tag is issued you may be subject to a delinquent tag fee.
  • If turned off for nonpayment, you will be subject to a reconnect fee and may be subject to an additional deposit.
  • If a request is made for service to be temporarily or permanently disconnected (any reason), you will be subject to a turn off fee and a fee to resume service as needed.

Cinco MUD No. 2 Section 26.18 Texas Tax Code Compliance

Texas Tax Code Section 26.18 Compliance

Contact Us

CUSTOMER SERVICE
(281) 579-4500

EMAIL: MUDCustomerService@Inframark.com

HOURS OF OPERATION (Closed for Major Holidays):
MON-FRI 7:00 AM – 7:00 PM (CST)

 

FOR EMERGENCIES AND AFTER HOUR ASSISTANCE
(281) 398-8211
HOURS OF OPERATION: 24/7

Payment Options

Online: PayMyInframarkBill.com

QR Readers “InstaPay” (Credit/Debit Card or Electronic Check)

In-Person: Checks, Money Order or Cashier’s Check ONLY

Phone: (281) 579-4500 (Select Option 1)

Mail-In:
Address the envelope and form of payment to your MUD District
P.O. BOX 684000
Houston, TX 77268

Check Free Payment Option  CheckFreePay.com to find a location near you. Scroll to bottom of page to enter your zip code.(must have copy of your bill)

Auto Draft (please click on “PAY MY BILL” at the top of page to register your account)

*Credit/Debit Card payments, convenience fee of 3% of payment amount

*Electronic Check, convenience fee of $1.00

*There is a 24 hr. waiting period to initiate electronic payments for districts requiring startup fee payment prior to service

Payment Locations
Katy Office
2002 West Grand Parkway North
Katy, TX 77449
Office Hours: 7:30 AM – 5:00 PM (CST)
(Payment lobby and payment drop box located on the North side of the building)

Austin Office
14050 Summit Dr #103
Austin, TX 78728
Office Hours: 7:30 AM – 4:00 PM (CST

Paseo Del Este
13034 Eastlake Blvd., Ste. D-E
El Paso, TX  79928
Office Hours: 8:00 AM – 5:00 PM (MT)

North Texas Office
9550 Helms Trail, Ste. 800
Forney, TX  75126
Office Hours: 8:00 AM – 5:00 PM (CST)             email: CSNTO@inframark.com

Horizon Office
14100 Horizon Blvd
Horizon City, TX  79928                                        Office Hours 8:00 AM -5:00 PM (MT)