2024 Open Enrollment

Welcome to Open Enrollment!

Your Inframark benefits play a major role in the health and well-being of you and your family. Explore this easy-to-read electronic guide that is filled with important information and step-by-step instructions for enrolling in your Inframark employee benefits. Click here to view the 2024 Inframark open enrollment benefits guidebook. Click here to view the 2024 Inframark benefits guidebook in Spanish.


Want the highlights on what’s new the 2024 plan year for Inframark benefits? Watch the below video! (With Spanish Subtitles) (approximately 4:26 min


Watch this video for an overview of Inframark’s benefits! (with Spanish subtitles) (approximately 22:33 minutes long)

Want to learn more about your benefits and attend a virtual information session?

October 30, 2023 at 12:00 PM EST

Click here to join the meeting

Meeting ID: 269 386 263 006
Passcode: oZAUKw

Or call in (audio only)

+1 646-838-1601,,432425371# 

                Phone Conference ID: 432 425 371#

November 3, 2023 at 12:00 PM EST

Click here to join the meeting

Meeting ID: 268 087 315 076
Passcode: i2p5H9

Or call in (audio only)

+1 646-838-1601,,739254360# 

Phone Conference ID: 739 254 360#

November 16, 2023 at 12:00 PM EST

Click here to join the meeting

Meeting ID: 282 092 521 82
Passcode: ufbqsu

Or call in (audio only)

+1 646-838-1601,,641314067# 

Phone Conference ID: 641 314 067#


1. When is open enrollment?

  • Open enrollment for employees starts on October 30 and ends on November 17. Your 2024 Inframark benefits will go into effect on January 1, 2024.

2. Do I have to enroll?

  • No! Your current benefits will rollover to 2024, with the exception of the below:
    • You must take action if you want to make changes or enroll the FSA or Vacation Buy or Sell Program for 2024.  

3. How do I enroll in my Inframark benefits?

4. Who do I contact if I need technical enrollment assistance?

  • Enrollment technical assistance is available by phone by calling the Online Benefits Service Center at 800-307-0230. 

5. Who do I contact if I have additional questions?

6. Who’s eligible to enroll?

  • All full-time employee scheduled to work at least 30 hours per week are eligible to enroll in employee benefits.

7. Can I add my dependents?

  • Yes. Eligible dependents you can cover under your Inframark healthcare plans are our legal spouse/domestic partner, biological/adopted children up to age 26, and your unmarried children of any age, if mentally or physically incapable of self-support.
  • Don’t Forget! Dependent Certification Form by December 18, 2023.  Open Enrollment newly added dependents must have documentation submitted by December 18, 2023 or they will not have coverage effective January 1, 2024.

8. What is the Memorial Hermann network?

  • If you reside in the Houston, TX area, you can choose Aetna’s APCN network OR you can select the Memorial Hermann network to obtain a 20% savings per pay on your medical premiums.
      1. If you choose this network, your in-network care must be obtained exclusively within the Memorial Hermann Health System.

9. Not sure which plans to enroll in?

  • No problem, ALEX can help you! Click here to meet ALEX and he will recommend plan options that best meets your or your family’s needs. 

10. Need to find an in-network provider?

11. Looking for Plan Summaries and Details?

12. Looking for your Semi-Monthly and Weekly and Bi-Weekly Medical, Dental, and Vision Rates?